Basic domain management using the Customer Portal

This article describes how to use the A2 Hosting Customer Portal to do basic domain management tasks, such as changing the domain's name servers and setting the registrar lock.

Viewing domain information

To view basic information about your domain, such as payment and registration dates, follow these steps:

1. Log in to the Customer Portal.
   If you do not know how to log in to the Customer Portal, please see this article.
2. On the menu bar, click Domains, and then click MY DOMAINS:

   

3. Click the domain you want to configure.
   

   You can filter the list of domains to only display active, expired, cancelled, or expiring domains. To do this, in the View sidebar, click the type of domain status you want to view:
   

   

4. Information about your domain appears. The Manage sidebar lists management actions you can do for the domain:
   

   

Viewing and changing the name servers for a domain

To change the name servers for a domain, or to just see the current name servers set for a domain, follow these steps:

1. Log in to the Customer Portal.
   If you do not know how to log in to the Customer Portal, please see this article.
2. On the menu bar, click Domains, and then click MY DOMAINS:

   

3. Click the domain you want to configure.
   

   You can filter the list of domains to only display active, expired, cancelled, or expiring domains. To do this, in the View sidebar, click the type of domain status you want to view:
   

   

4. Click the wrench icon to the right of the domain's status. Click Manage Nameservers.
   

   

5. To use the default name servers, click Use default nameservers.
   

   To manage DNS settings using the A2 Hosting Customer Portal, you must use the default name servers.

6. To use custom name servers, click Use custom nameservers, and then type the name server names in the text boxes.
   

   If you use custom name servers, you cannot manage DNS settings using the A2 Hosting Customer Portal.

7. Click Change Nameservers.
   

   DNS changes can take up to 24 hours to fully propagate. For information about how to access your web site before DNS propagation is complete, please see this article.

Setting the registrar lock for a domain

For security reasons, you should keep your domain locked to prevent unauthorized transfers. To do this, follow these steps:

1. Log in to the Customer Portal.
   If you do not know how to log in to the Customer Portal, please see this article.
2. On the menu bar, click Domains, and then click MY DOMAINS:

   

3. Click the domain you want to configure.
   

   You can filter the list of domains to only display active, expired, cancelled, or expiring domains. To do this, in the View sidebar, click the type of domain status you want to view:
   

   

4. In the Manage sidebar, click Registrar Lock.

5. The current registrar lock status appears:
   

   • If the lock is disabled, click Enable Registrar Lock to enable it.
   • Although it is not recommended, you can disable the lock. To do this, click Disable Registrar Lock.