How to change the number of email accounts in Professional and Pro Plus Email Hosting

This article describes how to increase or decrease the number of active accounts in your Professional or Pro Plus Email Hosting plan.

Increasing the number of accounts

To increase the number of active email accounts, follow these steps:

1. Log in to the Customer Portal.
   If you do not know how to log in to the Customer Portal, please see this article.
2. On the top menu bar, click SERVICES, and then click MY SERVICES:

   

3. Locate the Professional Email or Pro Plus Email service, and then click Manage:
   

   

4. In the left sidebar, click Buy More Accounts:
   

   

5. Under New Configuration, type the total number of email accounts you want after the increase.
6. Click Click to Continue. The order summary appears.
7. Select a payment method, and then click Click to Continue.

Decreasing the number of accounts

To decrease the number of active email accounts, follow these steps:

1. Log in to the Customer Portal.
   If you do not know how to log in to the Customer Portal, please see this article.
2. On the top menu bar, click SERVICES, and then click MY SERVICES:

   

3. Locate the Professional Email or Pro Plus Email service, and then click Manage:
   

   

4. In the left sidebar, click Buy More Accounts:
   

   

5. Under New Configuration, type the total number of email accounts you want after the reduction.
   

   If the number of accounts you want is less than the number of email addresses you have created, you must first delete the extra email address (or addresses). Make sure the total number of email addresses is equal to or less than the number of email accounts you want to pay for. For information about how to delete email addresses, please see this article.
6. Click Click to Continue. The order summary appears.
7. Select a payment method, and then click Click to Continue.
8. Open a Billing ticket and request a refund. Billing will process the refund and issue the amount you are owed.