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How to set up the Microsoft Mail e-mail client

This article demonstrates how to set up Microsoft Mail to access an A2 Hosting e-mail account.

  • This article assumes that you have already created at least one e-mail account for your domain. If you have not done this, please see this article to learn how to create an e-mail account using cPanel.
  • This article also assumes that you have some basic familiarity with e-mail protocols (SMTP, IMAP, and POP). If you are unfamiliar with these protocols, please read this article first before you try to set up a client e-mail application.
This article describes how to set up the version of Mail included with Windows 10. Older Mail versions on other Windows versions may have user interface differences, but the general steps are the same.

Microsoft Mail Setup

To configure Microsoft Mail to work with your A2 Hosting e-mail account, follow these steps:

  1. Start Mail.
  2. Click Accounts, and then in the Manage Accounts sidebar, click Add account:

    Microsoft Mail - Manage Accounts - Add account

  3. In the Choose an account dialog box, scroll down, and then click Advanced setup:

    Microsoft Mail - Choose an account - Advanced setup

  4. In the Advanced setup dialog box, click Internet email:

    Microsoft Mail - Advanced setup dialog box - Internet email

  5. In the Internet email account dialog box, in the Account name text box, type a descriptive name for the account. The name can be anything you want:

    Microsoft Mail - Internet email account dialog box

  6. In the Your name text box, type the name you want to appear on messages you send.

  7. In the Incoming email server text box, type either mail.example.com, where example.com represents your domain name, or the A2 Hosting server name for your account.

    For information about how to determine your account's server name, please see this article.

  8. In the Account type list box, select the type of incoming mail server that you want to use:

    • If you want to use POP, select POP3.
    • If you want to use IMAP, select IMAP4.
  9. In the Email address text box, type the e-mail address of the account you created in cPanel.
  10. In the User name text box, type the e-mail address of the account you created in cPanel.
  11. In the Password text box, type the password for the e-mail account you created in cPanel.

  12. In the Outgoing (SMTP) email server text box, type either mail.example.com, where example.com represents your domain name, or the A2 Hosting server name for your account.

    For information about how to determine your account's server name, please see this article.

  13. Confirm that all of the following check boxes are selected:

    • Outgoing server requires authentication
    • Use the same user name and password for sending email
    • Require SSL for incoming email
    • Require SSL for outgoing email
  14. Click Sign in. When Mail finishes configuring the account, the All done! Your account was set up successfully message appears.

  15. Click Done, and then click the refresh icon:

    Microsoft Mail - Refresh icon

    Mail downloads the messages in the account.

  • Introduction to e-mail protocols

    SMTP, POP3, IMAP… this article introduces fundamental e-mail protocols. If you are new to setting up e-mail accounts, we recommend you start here.

  • Accessing e-mail accounts with client applications

    This article provides information you need for setting up a client application to access an e-mail account on an A2 Hosting server. Although this method requires more configuration than using webmail, it also offers more features.

  • Troubleshooting e-mail accounts

    Are you having trouble accessing your account or sending messages? This article shows several ways to troubleshoot e-mail accounts.